Each of these follows from the same fact: obligations attach to the market served, and offshoring changes where the work is done and not which market it serves.
Spanish exposure not identified
A dor
The operation serves Spanish customers from another State and its regulatory monitoring covers only the law of the State where it sits.
A resposta
Exposure assessment covering the markets actually served, with identification of the queues that receive calls from Spanish territory and gap analysis against Ley 10/2025.
From unknown exposure to a quantified gap with a plan.
Serviço correspondente: Multi-Jurisdiction Exposure Assessment →
One metric for two incompatible obligations
A dor
Service levels are reported on a single measure, which cannot simultaneously express a per-call ceiling and a statistical average, so one of the two obligations is not actually being measured.
A resposta
Separation of measurement by market, with the metric each regime requires, and independent verification of both by sampled anonymous calls.
From one metric that satisfies neither regime to two that satisfy both.
Serviço correspondente: Mystery Call Verification →
Obligations lost at the offshoring contract
A dor
The contracting entity is subject to the Spanish regime and the contract with the offshore provider reflects only the requirements of the provider’s own jurisdiction.
A resposta
Review of the contractual chain so that the obligations of every market served travel to whoever actually performs the service, with audit rights along the chain.
From a contract that reflects one jurisdiction to one that reflects every market served.
Serviço correspondente: Outsourcing Governance for Customer Service →
Identify your dominant exposure
The first conversation serves to establish which of these problems is costing your organisation the most.