For contracting entities and for providers operating from a jurisdiction other than the market served.
Catalogue
| Code | Product or service | Delivery | Specification |
|---|---|---|---|
| PMV-11 | Multi-Jurisdiction Exposure Assessment Determination of which national regimes apply to an operation serving more than one Member State | One-off engagement | Open specification |
| PMV-08 | Outsourcing Governance for Customer Service Contractual chain, propagation of obligations and verification of the provider | One-off engagement | Open specification |
| PMV-02 | Mystery Call Verification Independent measurement of waiting time, menu structure and identification, by anonymous call | One-off engagement | Open specification |
| PMV-16 | European Comparative Regimes Report A Member State by Member State comparison of customer service and telemarketing obligations | One-off engagement | Open specification |
Specifications
Each product has its own specification, with objective, scope, method, deliverables, duration and audience.
PMV-11 · Multi-Jurisdiction Exposure Assessment
Determination of which national regimes apply to an operation serving more than one Member State
Ficha técnicaPMV-08 · Outsourcing Governance for Customer Service
Contractual chain, propagation of obligations and verification of the provider
Ficha técnicaPMV-02 · Mystery Call Verification
Independent measurement of waiting time, menu structure and identification, by anonymous call
Ficha técnicaPMV-16 · European Comparative Regimes Report
A Member State by Member State comparison of customer service and telemarketing obligations
Ficha técnicaThe indicative values given in the specifications are intended to allow a first order-of-magnitude assessment. [They require confirmation in a proposal, which depends on the size of the operation, the number of locations and the agreed scope.]
Request a proposal
State the product you need and the size of your operation. Proposals are issued within three working days.